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Survey Reveals Top Takeaways of 2022 Holiday Retail

“What did I get?!” 

A query blared by hundreds of thousands of exuberant, wide-eyed youngsters every year on Christmas morning.

(Sorry, too quickly?) 

However with a brand new 12 months upon us, and the vacations simply behind, now it’s our flip as retail and model professionals to ask, “What did we get?” 

How did the 2022 holidays deal with us and our corporations?

We already know U.S. retail gross sales climbed 7.6% year-over-year for the time interval November 1–December 24, in response to a MasterCard SpendingPulse survey.

Can we get extra particular, although? For example…

  • Did customers find yourself spending roughly than they anticipated?
  • What position did on-line buying, impulse purchases, and merchandise returns play this 12 months?
  • What have been the highest reward purchases for youths 18 and youthful?
  • Which retailers have been hottest for toy purchases?
  • What number of shops did customers go to to purchase toy items?

Dusting off our laptops and returning to actuality, here is what actually went down in the course of the 2022 retail holidays. 


Submit-Vacation Survey: Consumers Speak Present Spending, Purchases

Particularly in terms of reward buying and shopping for, Discipline Agent surveyed 1,207 customers* who bought items in the course of the vacation season simply concluded to know 2022 vacation retail exercise. The survey was carried out by way of the Plum retail-solutions marketplace on January 3, 2023. 

*All survey respondents have been U.S. adults not less than 18 years of age and smartphone house owners. The survey was executed by way of the Plum retail-solutions market, January 3, 2022, with a non-random, quota pattern of customers. Demos: Gender – Feminine (50%), Male (50%), Age – 18-29 (%%), 30-39 (%%), 40-49 (%%), 50+ (%%); Family Earnings – < $35K (%%), $35-49K (%%), $50-74K (%%), $75-99K (%%), $100K+ (%%); Race/Ethnicity – Caucasian/White (66%), Latino/Hispanic (16%), African American/Black (13%), Different (5%).

We significantly needed to know gift-spending and buying round toys, and we additionally requested questions on vacation buying in essentially the most basic sense.

Beneath is a fast take a look at the survey outcomes throughout six key areas:

Let’s wrap-up the 2022 holidays collectively. Here is what you missed:


Wrapping It Up: Takeaways from the 2022 Vacation Procuring Season


As we shared already already, early indications recommend holiday spending increased year-over-year. Given the excessive inflation ranges, this may occasionally come as a positive shock to retailers and the manufacturers they promote?

However was it a shock for customers, too? 

Evidently means. 

Trying again on their current vacation spending, just about half (46%) stated they spent extra on items than anticipated or deliberate this 12 months, in comparison with 34% who spent much less. You may see the breakdown:

Impulse purchases, it appears, could have had one thing to do with the last-minute enhance to vacation spending in 2022. 

In our survey, absolutely 89% stated they made not less than one unplanned buy of a present this vacation season. Whereas solely 17% indicated that all or most of their reward purchases have been impulsive in nature, 41% admitted that not less than “a couple of” of their reward buys have been unplanned.

Did customers give any of this spending again within the type of merchandise returns? Returns are massive enterprise—although not precisely welcomed—simply after the vacations.

Greater than half (55%) of 1,170 households that obtained  merchandise-gifts in 2022 stated they’d not be returning any of them by any means

(And to suppose you have been fearful about giving your aunt that set of oven mitts that includes the nationwide parks. No? Simply us?) 

One other 33% urged they’d return solely 1-2 gadgets. 



It additionally appears customers stunned themselves by how a lot they went on-line to purchase items within the lead as much as the 2022 holidays. 

Certainly, greater than half (59%) of respondents stated they gift-shopped on-line extra this season than that they had deliberate, in distinction to solely 16% who did so lower than anticipated. 


Spend Online Pie-1


It appears issues actually “clicked” with vacation customers in 2022. 

Extra about on-line gift-shopping, significantly toy-gifts, a little bit later within the article. 



Absolutely four-in-five (80%) survey respondents stated they bought not less than one reward for a kid 18 years or youthful this vacation season. These purchases have been barely extra widespread for youthful youngsters (e.g., ages 4-8) than older youngsters (e.g., 13+).

However shock! (not likely): Toys have been the commonest reward buy for youths. 

Amongst respondents who purchased a child’s reward for the 2022 vacation season (n = 969), 82% recalled shopping for a toy reward, in comparison with 65% who bought a present of clothes and 45% who gave electronics.


 Kids Gifts-2

Apparently, amongst vacation customers who bought toys for youths this Christmas season (n = 790), 85% stated they purchased not less than one smaller, “stocking-stuffer” toy of lower than $10. Although solely one-in-five (20%) stated half or extra of the toys they gave to youngsters in the course of the 2022 holidays could possibly be thus labeled. 

So what toy classes, particularly, loved the happiest holidays? 


Let’s break it down, woman vs boy:

It was a inventive vacation for the gals. (Right here’s hoping you’ve gotten stain-resistant carpets and partitions.)

Of these adults who bought toy items for ladies 18 or youthful (n = 648), 55% stated they purchased art-and craft “toys” for ladies, in comparison with dolls/motion figures (50%), video games/puzzles (41%), and stuffed animals (34%).

Right here we present the highest 10 choices:  

 Girls Gifts-2

How do the boys evaluate? 

We finally surveyed n = 687 customers who bought toy items for boys. Of those, almost half (46%) purchased video games/puzzles – the one hottest toy-gift given to boys this 12 months. Examine this to constructing units/blocks (39%), play units/motion figures (27%), and humanities/crafts (26%). Cautious the place you step, dad and mom

Once more, displaying solely the highest 10 toy-gift classes:


Boys Gifts-1



From the what to the why

Understanding why customers purchase the items they do is a worthwhile endeavor for survey efforts like this one, significantly when you may get to customers proper after an occasion – earlier than they overlook their ideas, motivations, actions, and the like. 

We requested n = 790 respondents, all who purchased toy-gifts for youths this vacation season, to determine the important thing influences on these purchases. 

The children themselves – “Mother, pleeease!” – have been naturally the highest issue. However, behind that, corporations have been capable of successfully make use of in-store signage/shows, reward catalogs, and on-line images/video to persuade customers to purchase toys this season. 

You may see the numbers under. 

  How to Buy-1


Respondents’ qualitative remarks solely reinforce the quantitative information. We learn loads of feedback like:


We have been additionally curious to know how vacation customers determined between two or extra toys of the identical kind. In different phrases, what issue(s) persuaded the patron to purchase one toy over one other, when the toys have been comparable in nature?

Of 716 respondents who felt they might reply to the query, 66% stated they went with whichever toy had the “higher worth level,” whereas 47% stated “higher scores/critiques” was the true difference-maker. Model identify was the deciding issue for 34%. 

Clearly, on-line scores and critiques performed a extremely impactful position in the course of the 2022 vacation buying season. Extremely. 

Particularly for on-line toy purchases.


At one level we requested 711 customers to rank 5 elements by their relative affect over their on-line purchases of toy-gifts this 12 months.

Shock, shock. As you’ll be able to see, scores and critiques simply obtained the very best proportion of #1 rankings in addition to the very best variety of #1 and #2 rankings (mixed). 


Stacked Bar Chart


That’s extra affect than even model identify!

 In 2022, scores and critiques have been completely crucial to serving to customers make vacation purchases of toys. 

Did you know? Field Agent is an authorized provider of ratings and reviews to Shop our R&R products on the Plum retail-solutions marketplace. 



And the place, may we ask, did these toy purchases transpire? That’s, which toy retailers had the perfect 2022 vacation season?

We put the query to n = 790 vacation customers who bought toy-gifts this 12 months. In a channel-agnostic sense, Walmart and Amazon tied for high place. About three-in-four stated they purchased toy-gifts from Walmart, and about the identical quantity from Amazon.  



Goal captured third spot at 66%, adopted by a precipitous drop-off to fourth place and past. 

And what about on-line purchases of toy-gifts?

This query we requested considerably in another way. As a substitute of a number of alternative, we requested “On which one app/web site, if any, did you buy the MOST toy items this vacation season?”

 Of 712 vacation customers who certified for the query, 60% indicated Amazon obtained the lion’s share of their on-line toy-gift greenback whereas Walmart acquired 19% and Goal 16%. 



To not recommend brick-and-mortar toy-gift buying wasn’t of first-order significance in the course of the 2022 holidays.

A fast take a look at the survey information, and greater than 9-in-10 (91%) vacation customers who bought toy-gifts in the course of the 2022 holidays (n = 790) stated they did so by way of not less than one brick-and-mortar retailer

Yeah, that’s just about everybody who bought toy-gifts. 

For toys not less than, it’s brick-and-mortar AND on-line. 

In reality, one-quarter of respondents (24%) visited 5 or extra bodily shops to buy toy-gifts for the youngsters of their lives. And 6% of them – you realize who you’re – are nonetheless soaking their ft as a result of they visited eight or extra B&M shops.


Vacation Classes Discovered. Now What?

The vacations supply a high-stakes, action-packed area for studying about customers – and the way retailers and types can serve them higher. For example, from this survey analysis we discovered…

 However what do you do with such insights?

Act on them – in the course of the holidays; throughout different crucial promoting seasons; and, in some methods, day by day all year long. 

The Plum retail-solutions marketplace makes it straightforward to behave.

 In only a few minutes, with only a few clicks, you’ll be able to…

  • Launch a scores and critiques undertaking to actual customers anyplace
  • Begin auditing in-store shows and signage
  • Mobilize actual clients to submit about your merchandise on-line (howdy, micro-influencers)
  • Go on shopalongs with clients as they store inside shops
  • Fee skilled product photograph or video shoots

 Win at Retail this Post Holiday Season Christmas 2022

If it helps you win at retail, in the course of the holidays and all year long, it’s most likely on the Plum Market. 

It’s a revolution in retail options.


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