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Getting Started: Common Cancellation Reasons & How to Avoid Them


B-Inventory understands that generally life occurs, and consumers could must cancel an order sometimes. Since B-Inventory desires everybody to stroll away from a transaction pleased and glad, we’ve compiled a information to make sure the most effective likelihood for a profitable order. 

The public sale title is a snapshot, not the entire story. 

An public sale title has restricted house, so our listings staff solely distills the public sale’s key parts, akin to its foremost product element, variety of models, situation, authentic retail worth, and placement. Nevertheless, to actually consider whether or not the public sale will fit your stock wants, the public sale’s manifest will present all particulars the vendor has obtainable for that particular product. Please evaluation the manifest in its entirety previous to bidding. 

Manifest particulars

Every vendor could have various ranges of particulars of their manifest. Although B-Inventory encourages its sellers to offer as a lot element as attainable so consumers could make an knowledgeable choice, the enterprise of liquidation signifies that not all sellers are in a position to present a minute stage of element. Please bid accordingly. If your online business mannequin requires very particular product parameters to run efficiently, bidding on an public sale with a manifest that doesn’t embody these parameters could end in a transaction that’s not to your satisfaction. 

Understanding inventory imagery

Equally, relying solely on an public sale’s included photographs may create expectations that don’t match the extra particulars on the public sale and its manifest. As a result of nature of liquidation, only a few sellers are in a position to present precise photographs of the product resulting from warehousing, storage, and staffing limitations. Inventory photographs are normally provided as a substitute. Except the public sale particularly states that the photographs are of the particular product, please transfer ahead with the understanding that the photographs are inventory images. 

Unique retail worth

Every public sale title will embody an authentic retail worth. This worth signifies the value of the product when it first entered the market, not its present price. B-Inventory recommends you evaluation the present costs previous to putting your bid. 

General, it’s essential to do not forget that a bid is a promise to pay with the data at the moment obtainable on the public sale. Please don’t place a bid as a “placeholder” with the intent to ask a clarifying query as soon as the public sale is over, or with the idea that extra info will turn out to be obtainable as soon as the public sale is received. B-Inventory solely desires you to bid on auctions that may give you the results you want primarily based on the data at the moment obtainable. 

Product Situations

Although B-Inventory is engaged on standardizing the situations sellers use to put up their product, many sellers could use their very own terminology. Every public sale and every market can have a definition of the situation during which the product is listed. Please learn these situations fastidiously previous to putting a bid. 

Transport Hiccups

Whereas lots of our marketplaces provide seller-arranges-shipping the place the transport value is proven beneath the bidding field, a few of our marketplaces require that consumers make their very own transport preparations, and won’t embody a ship value. If there’s an estimate obtainable, you will note it beneath the bidding field.

Close to the underside of the public sale lot web page, you’ll find a piece on “Transport” the place it is going to define the necessities for receiving that exact lot.

For extra details about  the completely different transport phrases you’ll find throughout B-Inventory, go to Buying Basics: Auction Lot Shipping Methods

Residential versus enterprise tackle

Please additionally guarantee your tackle is updated previous to putting a bid. Many individuals who run companies out of their houses could also be tempted to label their residential tackle as a enterprise tackle, however this may trigger issues along with your supply down the highway. Describing your tackle as “enterprise” or “residential” is predicated on how your tackle is zoned, which is able to have an effect on whether or not or not a full size semi truck is ready to ship your truckload of pallets. If you’re receiving your product in a residential space, you must label that tackle as “residential” even in the event you run your online business from that tackle. 

Liftgate and loading dock necessities

Your tackle may even have a discipline so that you can request liftgate companies in the event you want them. A liftgate is slightly elevator connected to a truck that lowers pallets from the truck to the bottom. When you have a forklift or a loading dock at your location, you almost certainly don’t want a liftgate. 

Necessary: some sellers or auctions could require the receiver to have a loading dock. Please see the transport particulars of every public sale previous to putting a bid to ensure you are eligible to obtain the order.

In case you do require a liftgate to securely unload at your supply location, please be certain that your tackle is correctly up to date previous to putting a bid, and please perceive that truckload auctions don’t include liftgate companies. Orders have been canceled resulting from a purchaser’s incapacity to obtain a product. We are not looking for this to occur to you, as it may be an especially painful and disappointing course of for all concerned.

A number of supply addresses 

When you have a number of supply addresses, you can be given the choice to decide on which tackle from the stay public sale. This can let you see which ship value works greatest for you if the public sale makes use of binding transport. We advocate reviewing all addresses previous to putting a bid. 

Please word that in the event you place a bid with the public sale related to Deal with A, however earlier than the public sale ends you resolve to go together with Deal with B, you could enter your bid a second time with Deal with B chosen. It’s because it’s worthwhile to settle for the brand new ship prices to the brand new location by way of a brand new bid. 

Although you’ll be able to replace the tackle when you win an public sale and it turns into an order, we don’t advocate doing in order greatest apply. All new addresses will incur a brand new ship value, and in case you are sad with the ship value your new tackle incurs, the unique ship value for which you received the public sale on the authentic tackle could not be obtainable to you, particularly on this financial system. Each replace to an tackle (together with a request for a liftgate) will incur a brand new ship charge pull, which is able to override the unique ship value. Folks have canceled orders over this. 

Finest apply is to make sure your tackle guide is so as with every tackle correctly labeled as residential/enterprise and correctly famous with a necessity for liftgate companies. Guarantee the right tackle is chosen on the stay public sale previous to putting your bid for greatest outcomes.

Inputting your bid

Typically consumers win orders at an quantity far larger than they supposed resulting from a mistyped bid (getting into $10,000 as a substitute of $1,000, for instance). In case you mistype a bid, please try and contact us by way of telephone or chat so B-Inventory can evaluation the scenario with you previous to successful the public sale. Please word, there are some parameters the place an agent can’t cancel a bid, akin to when an public sale is simply too near its finish time. 

B-Inventory recommends that every one bidders make the most of the affirmation window to evaluation their bid previous to putting it. As soon as a bid is enter into an public sale, a pop up window confirming the bid quantity and extra particulars on the public sale will seem in your display. Please take a second to evaluation to make sure that that is actually the public sale you need for the quantity you enter.  

Word: no bids can be canceled inside quarter-hour of the public sale closing, or if the public sale is in popcorn bidding.

“I nonetheless need to cancel my bid or order”

B-Inventory will get it. Typically irrespective of how cautious you might be, circumstances occur and you buy an order you notice you possibly can’t revenue from or you possibly can not obtain the order resulting from your warehouse being not obtainable. Performance doesn’t at the moment exist for a purchaser to cancel their order on their very own, so all requests have to be submitted to our Buyer Service staff, who will do their greatest to work with you. B-Inventory does want to make sure that cancellations are averted if attainable. If there’s a sample of cancellation, penalties could also be incurred, with unfavourable penalties to your account that may embody fines and even suspension.

Please know that every vendor reserves the proper to cancel an present order (see the Phrases of Buy for added element). B-Inventory understands that the platform solely capabilities if orders are efficiently bought, and discourages cancellations from each vendor and purchaser alike.

For any questions relating to canceling a bid or an order, contact our Customer Service staff.

 



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